Knowledgebase: Printing
Printer's status is offline or greyed out
Posted by on 24 August 2011 11:49 AM

Symptom:

The printer's status is offline or it is greyed out.

 Grey Printer

 

Solution:

Uncheck SNMP Status Enabled in the printer's properties.

 

Instructions:

Click on the Start Menu and select to Devices and Printers.

Right-click on the printer you are having trouble with, and select Printer Properties

Select the Ports Tab and click Configure Port...

Uncheck SNMP Status Enabled

The printer should now be available. If you are still experiencing problems, please submit a ticket.



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