Knowledgebase: Email
How do I access a public folder in Outlook?
Posted by on 25 August 2011 10:14 AM

To access public folders (which are essentially shared calendars or email addresses, such as, follow these instructions:

  1. Open Microsoft Outlook and go to the Mail or Calendar tab.
  2. In the left-hand pane, look for the Public Folders list (#1 in the picture below). If you do not see a Public Folders list, see the instructions below to show public folders:
    1. To show public folders on Outlook 2013,
      1. Click ...
      2. Click Folders
      3. Click on the arrow next to Public Folders to expand the public folders list

        Public Folders List
    2. To show public folders on Outlook 2007 and Outlook 2010, click on the folder icon Public Folder Icon (#2 in the picture below).

      Public Folders List
  3. In the Public Folders list, navigate to All Public Folders > VPAA > College of Health & Human Services > IOD.
  4. To access an email account, go to the IOD > Mail folder, and select the public folder you want to retrieve email for (e.g.
  5. To access a public calendar, go to the IOD > Calendars folder, and select the calendar you wish to view (E.g. IOD Event Calendar).

TIP: You can right-click on the IOD folder and select "Add to Favorites".  This will add this folder to your favorites, avoiding the need to navigate the public folder directory each time.

Note: If you do not see any email or events, please submit a ticket to the IOD Help Desk.

To learn more about options for public folders, such as Folder Assistants and Send-As Folder permissions, please view this kb article:

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