Knowledgebase: Email
You cannot open a shared Outlook folder from another user
Posted by on 21 October 2011 01:14 PM

Problem(s):

You receive an email from a user who uses Microsoft Office Outlook 2010 that invites you to view their Outlook calendar. However, the email message does not have an option that allows you to accept their invitation, only an attached XML file. In this case, you cannot open the shared Outlook folder that the user shared to you.

or

You attempt to open another user's outlook calendar using the "Open Shared Calendar" feature and selecting the contact from the Global Address List.  That user's calendar is either blank (even though they have events in it) and/or a "Insufficent permission" alert bubble appears on your system tray.

Solution:

Let's assume person A is trying to view person B's calendar.

  1. Have B follow these steps on B's computer:
    • If B is using Outlook 2007, right-click B's Calendar, and then choose Change Sharing Permissions.
    • If B is using Outlook 2010, right-click B's Calendar, and then choose Properties.
  2. Click the Permissions tab, and then click Add.
  3. In the Add Users dialog box, enter A's name (or in your case, the name of the contact you wish to share with), click Add, and then click OK.
  4. In the Name list, click the name of the user who you added, select Reviewer in the Permission Level picklist, and then click OK.

A should now be able to open B's calendar using the following steps:

  1. In Outlook, go to the Calendar feature.
  2. Select "Open Shared Calendar..." from the left-hand pane.
  3. Enter the name of the person who's calendar you wish to view (in this case, B).
  4. Click OK.

A should now be able to view B's calendar.

More Information:

There is more information regarding this problem at http://support.microsoft.com/kb/2816258

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