Knowledgebase: Identity Finder
Identity Finder FAQ
Posted by on 22 December 2011 11:29 AM

I forgot my Identity Finder password or Identity Finder can't open my profile.

A profile can be deleted by logging into Identity Finder as a guest by skipping the password screen, opening the Profile page within Settings/Preferences, and clicking the Delete profile button. More information is available in the on-line user guides:

More information on resetting your profile is available at:


Can I use Identity Finder on a Windows machine?


Can I use Identity Finder on a Mac?


Can I use Identity Finder on a Linux machine?



My passwords for Internet sites show up in the results. Why?

To keep your passwords from logged-in sessions from showing up, clear your cache before you run Identity Finder.


Does Identity Finder report my information back to anyone other than me?

UNH IT will have a record of when you ran the scan and whether protected information was detected, but it will not receive details about the location of the information, nor will it receive the information itself.


How long does it take to install Identity Finder?

Installation is very quick – a few minutes at most.


How long does an Identity Finder scan take?

The length of the scan depends on the amount of information on your machine.


Do I have to register when I install the product?

You do not need to register at this time. UNH IT updates the installation location as needed, so you can update your program from the UNH installation point. UNH IT also tracks the use of your license centrally, as long as you use the UNH installation point rather than the Identity Finder website.


I want Identity Finder to always include my network drives in my scan. How can I change those settings?

  1. Go to Locations.
  2. Click Custom Folders drop down.
  3. Choose Enable Custom Folder Search.
  4. Click the ". . ." icon to the right of the Folder box.
  5. Browse to your network drive and highlight the drive itself and click OK.
  6. Click Add button to the right, then OK at the bottom.
  7. Go back to the Main menu and Start your scan.


Can I work on my machine while I run an Identity Finder scan?

Yes, this is possible. Depending on what you are doing, as with any type of scan, you may find that it is better to not work on a machine while it is being scanned for data. Low level computer usage should be OK, but you should consider waiting until the scan is complete before you conduct heavy use of the computer, or do mission critical work that would suffer if your machine experienced a conflict.


How long will it take me to go through the scan results?

The time to process your results depends on how many results you have and how much individual attention you give each result. You can select one, some, or all of the results and perform an action (such as shred) on them.


If I need to stop going through my results, will Identity Finder remember my results?

If you still have results on your screen when you quit the program, Identity Finder asks you if you want to save the results to open them later. 


What options do I have for handling search results?

Shred - Shred implements the U.S. Department of Defense deletion standard, which is known as DOD 5220.22-M, for deleting files.

Please note: Shredded files are not recoverable. Use caution when shredding files. Use caution that you do not accidentally select this option without meaning to do so.

Secure – Secure the highlighted item using the associated application’s features. Unless you intend to continue to license Identity Finder into the far future, it would be better to move the documents in questions to a secure location.

Quarantine - Move the highlighted files to a quarantine location and permanently shred it from its original location.

Ignore - Ignore either the currently highlighted item or its Identity Match so that Identity Finder des not find it again. Note: Identity Finder will never search an item on the Ignore List. To remove an item from the Ignore list, use the “Manage Ignore List’ option. Use this option carefully. Be really sure that the items you mark to ignore do not have protected info.

Recycle – (Windows Only)Delete the highlighted file by moving it to the Recycle Bin.

Note: This does not actually delete your file and has a high probability of being recovered even after you empty the Recycle Bin. It is recommended you use the “Shred” button instead.

Scrub – (Windows Only)Remove the highlighted information from the location while keeping all other data intact.


I have sensitive data that I need to keep. What does UNH IT recommend I do with files containing PII that I need to keep safe?

Migrate the data to a centrally managed file server that was designed and approved for storage of such information. Contact to discuss details.


How often should I run an Identity Finder scan?

Scan as frequently as possible. If you handle private data on a daily basis, scan daily. If you occasionally handle data, run a scan each week. The more scans you run, the safer your data will be.


Should I run Identity Finder on a networked drive that I share with my coworkers?

The current license agreement does not allow this.


Should I run Identity Finder on a computer that other people use? Should I use my own log in or the administrator’s log in? Does it matter?

You should only use it on the computer that you use.


How many times can I try my password before it locks my IF profile?

Need to verify.


I forgot my password. What do I do?



Can the UNH IT Help Desk reset my Identity Finder password?



How do I skip a file?  I don't want to ignore it. Identity Finder found a file that I edited to remove the sensitive data, but keep the file as a whole. I don't want to ignore it, but also don't want to remove or quarantine it.  How can I do that?

Go through the Wizard, but do not check the item you want to skip. The final screen of the Wizard gives you an option to skip the item when you finish the wizard.



Empty your cache before running Identity Finder.

Run Identity Finder in a secure location – remember that your passwords/PII will be visible on-screen.

Don’t lose or forget your password. There is no way to recover or reset a lost/forgotten password.

To scan a network drive/external hard drive individually, go to My Computer/Computer and right click on your drive. Select Scan with Identity Finder. (Windows Only)

  1. Go to Locations.
  2. Click Custom Folders drop down.
  3. Choose Enable Custom Folder Search.
  4. Click the ". . ." icon to the right of the Folder box.
  5. Browse to your network drive and highlight the drive itself and click OK.
  6. Click Add button to the right, then OK at the bottom.
  7. Go back to the Main menu and Start your scan.

Scan your e-mail files (.pst) from Outlook. (Windows Only)

  1. In Identity Finder go to Locations.
  2. Click on the E-mails icon.


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