What is the difference between a public folder, an alias, and a secondary account?
Posted by Casey Eyring on 01 February 2012 04:08 PM
There are no costs associated with any of the account types below.
Public folders are special email addresses, such as firstname.lastname@example.org, which can be accessed by a user or users with permission to do so. You can send replies from this email address (so it will come from email@example.com). To access the public folder, follow the KB article at: https://iodsupport.unh.edu/index.php?/Knowledgebase/Article/View/15/0/how-do-i-access-a-public-folder-in-outlook
Public folders are better for when multiple users are reading and responding to a single inbox, or when the user wants outbound email to come from firstname.lastname@example.org instead of their own personal account.
Aliases forward email from one address to another. For example, if your email address is email@example.com, you can setup up an alias for John.Doe@unh.edu to forward to firstname.lastname@example.org. Anytime email is sent to email@example.com, it will be forwarded to firstname.lastname@example.org. You can also use these for projects as well.
Email aliases are better for when there is a single-user receiving and responding to queries, and doesn't mind when the response comes from their personal email account. Email aliases can be updated to forward to a different address in the event that an employee leaves.
Secondary accounts are used when you want a completely separate username and login for email access. Reasons for secondary accounts include:
Please see this link for more information on secondary accounts: http://it.unh.edu/index.cfm?id=416D9B26-9027-D2B8-9135BC01BAED9462